Shipping policy
Shipping Policy
Last updated: 12 September 2025
Thank you for shopping with HEIRUS Limited. This Shipping Policy explains how we handle order processing, delivery times, and shipping costs.
Company details:
HEIRUS Limited
Company number: 16437528
Registered office: 1 Cumberland Close, London, England, E8 3TE, United Kingdom
Email: info@heirus.co.uk
1. Processing Times
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Orders are processed within 1–3 business days after payment is received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an email confirmation with tracking details once your order has been dispatched.
2. Shipping Rates
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UK Standard Shipping: Flat rate (set at checkout).
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UK Express Shipping: Available for an additional fee (if offered).
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Shipping costs are calculated at checkout based on your delivery location and chosen method.
3. Delivery Times
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UK Standard Shipping: 2–5 business days after dispatch.
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UK Express Shipping: 1–2 business days after dispatch.
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Delivery times are estimates and may be affected by courier delays, holidays, or other unforeseen circumstances.
4. International Shipping
We currently only ship within the United Kingdom. If you’re outside the UK and interested in ordering, please contact us at info@heirus.co.uk.
5. Tracking
All orders are shipped with tracking (where available). You’ll receive a tracking number via email once your order has been dispatched.
6. Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. HEIRUS Limited is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
7. Lost or Delayed Packages
If your package hasn’t arrived within the estimated timeframe, please contact us. We’ll work with the courier to locate your order but cannot guarantee replacements or refunds until a claim has been resolved.
8. Contact Us
If you have questions about shipping, please contact:
HEIRUS Limited
1 Cumberland Close, London, England, E8 3TE
Email: info@heirus.co.uk